Privacy Policy

Version as of January 29, 2025

1. Collection and Use of Information

COMPANIONCARE is committed to implementing appropriate technical and organizational measures to ensure the security and confidentiality of personal data collected from users, in accordance with applicable regulations, including the General Data Protection Regulation (GDPR) and the French Data Protection Act.

By accessing the COMPANIONCARE website and/or mobile application and/or using the services provided, the user agrees to the collection and processing of their personal data under the conditions described below.

1.1 Data Controller

The data controller is COMPANIONCARE, headquartered in France at 7 rue Henri Poincaré, 92110 Clichy.

1.2 Personal Data Collected

In connection with the use of the COMPANIONCARE platform, the following categories of personal data may be collected:

Data provided directly by the user: when creating an account, booking an appointment, or communicating with a practitioner (e.g. name, surname, email address, phone number, login details, communication preferences, etc.).
Data collected automatically: when browsing the platform (e.g. IP address, browser type, operating system, usage data, and connection logs).
Consultation-related data: interactions with practitioners are strictly confidential and only accessible to the users involved. COMPANIONCARE does not store any medical data.

1.3 Purpose of Processing

Personal data is processed for the following purposes:

To provide appointment booking and teleconsultation services
To ensure the security and proper functioning of the platform
To improve services by analyzing usage data
To manage user relations through customer support
To comply with legal and regulatory obligations

1.4 Data Recipients

Personal data is intended solely for COMPANIONCARE and is only shared with technical service providers (e.g. hosting, payment, secure messaging) as strictly necessary to deliver the services, in full compliance with data protection and confidentiality obligations.

2. Cookies and Similar Technologies

COMPANIONCARE uses only essential cookies necessary for the proper functioning of the site and the security of user sessions. These cookies do not collect data for marketing purposes.

3. Data Retention

Personal data is retained only for the duration strictly necessary to provide services and in accordance with applicable legal obligations.

4. Data Security

COMPANIONCARE implements strict security measures to protect personal data against unauthorized access, loss, alteration, or disclosure.

5. User Rights

In accordance with the GDPR, users have the following rights:

Right to access their personal data
Right to request rectification or deletion of their data
Right to object to data processing
Right to data portability

To exercise these rights, users can contact COMPANIONCARE at: support@companioncare.fr

6. Changes to the Privacy Policy

COMPANIONCARE reserves the right to update this Privacy Policy at any time. Users will be notified of any changes via a notice on the platform.

7. Contact

For any questions regarding this Privacy Policy, users may contact us at: support@companioncare.fr